Emma Le Roux trading as Super Squish (SS) understands that your privacy is important to you and that you care about how your personal data is used and shared online. We are strongly committed to protecting the personal data of our customers and all those who visits this website, https://supersquish.co.uk (“our site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.
Personal data is any information relating to an identified or identifiable living person. SS processes personal data for numerous purposes, and the means of collection, lawful basis of processing, use, disclosure, and retention periods for each purpose may differ.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” means an account required to access and/or use certain areas and features of our site;
“Cookie” means a small text file placed on your computer or device by our site when you visit certain parts of our site and/or when you use certain features of our site. Details of the Cookies used by Our site are set out in section 12;
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via our site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
“we/us/our” means Emma Le Roux trading as Super Squish.
2. Information About Us
2.1 Our site is owned and operated by Emma Le Roux trading as Super Squish.Our principal place of business is at 49 Cottimore Crescent, Walton upon Thames, KT12 2DB.
3. What Does This Policy Cover?
4. Your Rights
4.1 As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:
4.1.1 The right to be informed about our collection and use of personal data;
4.1.2 The right of access to the personal data we hold about you (see section 11);
4.1.3 The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us using the details in section 13;
4.1.4 The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you (we only hold your personal data for a limited time, as explained in section 6 but if you would like us to delete it sooner, please 3ontact us using the details in section 14);
4.1.5 The right to restrict (i.e. prevent) the processing of your personal data;
4.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
4.1.7 The right to object to us using your personal data for particular purposes; and
4.1.8 Rights with respect to automated decision making and profiling.
4.2 If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 14 and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
4.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
5. What Data Do We Collect?
5.2 contact information such as email addresses and telephone numbers;
5.3 location such as post code;
5.4 financial information such as credit / debit card numbers – Please note that we use third party companies, Stripe and Paypal to process credit card payments and they retain your credit/debit card information;
5.5 IP address;
5.6 web browser type and version;
5.7 operating system;
5.8 a list of URLs starting with a referring site, your activity on our site, and the site you exit to;
5.9 correspondence submitted via our website via contact forms
6. How Do We Use Your Data?
6.1 All personal data is processed and stored securely, for no longer than is necessary considering the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
6.2 Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
6.2.1 Providing and managing your account;
6.2.2 Providing and managing your access to our site;
6.2.3 Fulfilling your order when you purchase our products;
6.2.4 Replying to emails from you;
6.2.5 Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by emailing us at email@example.com or by unsubscribing at the foot of emails;
6.2.7 Market research;
6.2.8 Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
6.3 With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email with information, news and offers on our products. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
6.4 You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
6.5 We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
6.5.1 For a period of no longer than 24 months after the last interaction with you related to the provision of our products.
6.5.2 Or for up to six years related to business transactions to meet our obligations to HMRC
7. How and Where Do We Store Your Data?
7.1 We only keep your personal data for as long as we need to, to use it as described above in section 6, and/or for as long as we have your permission to keep it.
7.2 Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). For example, Stripe and Paypal (based outside EEA) process your data in order to process transactions when you buy our products.
7.3 Data security is very important to us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
7.4 Steps We take to secure and protect your data include:
7.4.1 Data collected will be encrypted using SSL certificate.
7.4.2 Data stored on our website is protected by a firewall and premium security software.
7.4.3 Backups of our website are stored securely in a GDPR compliant way.
8. Do We Share Your Data?
8.1 Subject to section 8.2, we will not share any of your data with any third parties for any purposes.
8.2 In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal obligations, a court order, or a governmental authority, including HMRC and the companies who provide our IT support.
9. How Can You Control Your Data?
9.1 When you submit personal data via our site, you will be given options to restrict our use of your data. In particular, you can opt-out of receiving emails from us which you may do by unsubscribing using the links provided in the footer of our emails
10. Your Right to Withhold Information
10.1 You may access our site without providing any data at all. However, to use all features and functions available on our site, such as purchasing our products, you may be required to submit or allow for the collection of certain data.
11. How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by us (where such data is held under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge. Please contact us for more details at firstname.lastname@example.org, or using the contact details below in section 13.
13. Contacting Us
This Policy was last updated on 23 May 2018.